Carpet Cleaning FAQ

by | Nov 25, 2019 | Blog, Carpet Cleaning

How do I prepare for my appointment?

  1. Take everything off of the floor/areas about to be cleaned. Expose as much carpet as possible to get maximum results. We are able to clean around large furniture. 
  2. Please lock up or put away all animals while technician is on site cleaning for their and our safety. 
  3. Vacuum thoroughly, removing dirt from the carpet fiber prior to having your carpets professionally cleaned helps us to focus more on the deep down soiled in dirt. This helps ensure you get the maximum results.
  4. Point out any areas of concern. Make sure you let us know any stains, spots or areas you’re most concerned with. This will help ensure that there aren’t any missed spots. 


Do you move furniture?

EcoClean Restoration does not move furniture during standard carpet cleanings. We can move smaller items and we can clean around furniture and larger items.


How long does the carpet cleaning appointment last?

It depends. The length of time to complete the carpet cleaning appointment will depend on how much carpet is being cleaned and the condition of the carpet. 


How long does it normally take the carpet to dry after its been cleaned?

The carpet should be dry about 4-6 hours after the cleaning. During our cleaning process we do multiple drying strokes to help the carpet dry. If pet treatment was applied the dry time can be longer. There are ways to expedite the drying process by keeping the A/C on, keeping windows closed and the fan on. 


What kind of stains can be treated?

Anything from pet stains to paint and slime. We can also treat red wine stains to make up. We use an array of different solutions and solvents to remove stains from carpet.  


Should I get the stain ready? 

No, just leave the stain as is and we’ll treat the stains with the appropriate stain removing procedures. Sometimes DIY “tricks” can cause the stain to set and make it more difficult for professionals to remove the stain. 


What kind of carpet cleaning equipment does EcoClean Restoration use?

We use a custom built truck mounted system that was specifically built to provide industry leading quality. The methodology used is Hot Water Extraction or “Steam Cleaning”. This method of cleaning is most recommended by carpet manufacturers and the IICRC (Institute of Inspection Cleaning and Restoration. Many carpet manufacturers even require that the carpets be professionally steam cleaned once a year to maintain their warranty.


Is the cleaning process safe for my family and pets?

Absolutely. The products and techniques used are completely safe for both children and pets. As a eco-friendly company, we only use products that are environmentally friendly and safe to use around your home. We also are mindful of no waste water, we do not dump dirty water anywhere near your home and family. 


Is the work guaranteed?

We have a 100% happiness guarantee. If you’re not pleased and the results are not up to par, we will come back free of charge and make it right. 


Are you certified and insured?

We are IICRC certified and carry full insurance. Our customers can rest assured knowing that both your home and business as well as our employees are protected and that we are providing professional services.